Privacy Policy
What we collect, why we collect it, who we share it with, how long we keep it, and the choices you have.
Last updated: 22 September 2026This Privacy Policy applies to the Probasi Live mobile app (Android package com.applooma.probasilive) and the website probasilive.com (together, the "Service"). "We", "us" and "our" mean the Probasi Live team, which develops and operates the Service. By using the Service you agree to this policy. If you do not agree, please do not use the Service.
1. Information we collect
Information you give us
- Account information. When you sign in with Google (or another sign-in provider we offer), we receive your name, email address and profile photo from that provider, and a unique account identifier. We never receive your Google or Facebook password.
- Profile information. Anything you add to your profile: display name, photo, cover, bio, gender, date of birth (used to show your age and to confirm you are an adult), country and district.
- Content you create. Chat messages, photos and videos you send in chat, room names and announcements, comments in live rooms and reports you submit.
- Transactions. Records of diamonds you receive or spend, gifts you send and receive, store items you buy, and recharge or withdrawal requests. If you request a withdrawal or apply as a host, agency or reseller, we collect the details you submit for that purpose, such as a mobile-wallet number or verification information.
- Messages to us. Your name, email and message when you use the contact form or email us.
Information collected automatically
- Device and log information. Device model, operating system version, app version, language, IP address, a push-notification token, and the dates and times of your requests.
- Usage information. Rooms and lives you join, time spent on a seat or hosting, people you follow, profiles you visit, and your online/offline status.
- Location. If you allow the location permission, we use your device location to set your country and area on your profile. You can refuse or turn this off in your device settings and the app will keep working.
- Diagnostics. Crash reports and performance data, so we can find and fix bugs.
Live video and audio
When you go live, sit on a seat in a voice room or make a call, your camera and/or microphone stream is sent in real time to the other participants through our real-time communication providers. We do not record or store these streams. Other users may be able to see and hear you while you are broadcasting, and we cannot control recordings made by other users on their own devices.
2. Device permissions
| Permission | Why the app asks for it |
|---|---|
| Camera | To broadcast video in a live or video call, and to take a profile or chat photo. Used only while you are broadcasting or taking the photo. |
| Microphone | To speak in a live, a voice room seat or a call. Used only while you are on a seat, broadcasting or in a call. |
| Photos / media | To let you choose a profile photo, cover or a picture or video to send in chat, and to save media you choose to download. |
| Location (approximate and precise) | To fill in your country and area on your profile. Optional. |
| Notifications | To tell you about messages, calls, followers and announcements. |
| Foreground service, wake lock, full-screen intent | To keep a live or voice room running when the app is in the background, and to show an incoming call on a locked screen. |
You can withdraw any permission at any time in your device settings. Features that depend on it will stop working; the rest of the app will not.
3. How we use your information
- To create and secure your account and keep you signed in.
- To provide the features of the app: lives, voice rooms, PK battles, chat, calls, gifts, store, levels and rankings.
- To process diamonds, gifts, rewards, recharge and withdrawal requests, and to prevent fraud.
- To keep the community safe: reviewing reports, moderating rooms, enforcing our Terms and Community Guidelines, and detecting abuse, spam and banned accounts or devices.
- To send service notifications and official announcements.
- To fix bugs and improve performance and features.
- To answer you when you contact us, and to comply with the law.
We do not use your information for third-party advertising, and the app does not show third-party ads.
4. Who we share information with
We do not sell your personal data. We share it only as follows:
| Recipient | What and why |
|---|---|
| Google (Firebase Authentication, Cloud Messaging, Crashlytics, Analytics) | Sign-in, push notifications, crash reports and usage statistics. |
| Agora and AppLooma RTC | Real-time video, audio and in-room messaging. They carry your live stream, a numeric user identifier and your IP address to connect participants. |
| Meta (Facebook Login), if you choose it | Sign-in only. We receive your name, email and photo from Meta. |
| Hosting and infrastructure providers | Servers and storage that run the Service on our behalf. |
| Law enforcement or regulators | When required by law, or when needed to protect someone's safety — for example, reports of child sexual abuse material to the relevant authorities. |
| A successor | If the Service is merged, acquired or transferred, your information may move to the new operator under the same commitments. |
These providers process data under their own privacy policies and may process it in countries other than the one you live in.
5. What other users can see
Probasi Live is a social app, so some things are visible to others: your display name, profile photo and cover, user ID, bio, gender, age, country and area, level and badges, follower counts, your online status, the lives and rooms you host or join, gifts you send in a room, and your position on rankings. If you visit someone's profile, that person can see that you visited and when. Private chat messages are visible only to you and the person you are chatting with, and to our moderators when a conversation is reported.
6. How long we keep information
- Account and profile data: for as long as your account exists.
- Chat messages and media: until you or the other person deletes them, or your account is deleted.
- Transaction records (diamonds, gifts, recharge, withdrawal): kept for as long as needed for accounting, fraud prevention and legal obligations, even after account deletion, with your identity removed where possible.
- Logs and diagnostics: normally up to 90 days.
- Records of bans for serious violations may be kept to stop banned users from returning.
When you ask us to delete your account we delete or anonymise your personal data within 30 days, except what we must keep for the reasons above. See Delete your account.
7. Security
All traffic between the app and our servers is encrypted with HTTPS, requests are signed, and sensitive credentials are stored encrypted. Access to production data is limited to staff who need it. No system is perfectly secure; if we learn of a breach that affects you, we will tell you as the law requires.
8. Your choices and rights
- See and edit your profile information in the app at any time.
- Delete your account and data — see Delete your account.
- Ask for a copy of your personal data, or ask us to correct it, by emailing [email protected].
- Withdraw permissions (camera, microphone, location, notifications) in your device settings.
- Block or report other users from inside the app.
Depending on where you live, you may have additional rights under local law, including the right to complain to a data protection authority. We will respond to requests within 30 days.
9. Age requirement
Probasi Live is intended only for people aged 18 or over. We do not knowingly collect personal data from anyone under 18. If we learn that an account belongs to someone under 18, we will close it and delete the data. If you believe a minor is using the Service, email [email protected]. See also our Child Safety Standards.
10. Changes to this policy
We may update this policy as the Service changes. We will post the new version here with a new "Last updated" date, and for significant changes we will notify you in the app. Continuing to use the Service after a change means you accept the updated policy.
11. Contact us
Questions or requests about privacy: [email protected], or use the contact form.