Your data
Delete your account
How to ask Probasi Live to delete your account and the data linked to it.
Last updated: 22 September 2026This page is for users of the Probasi Live app (developer: Probasi Live team, package com.applooma.probasilive). You can request deletion of your account and its data at any time, free of charge. You do not need to reinstall the app to do this.
How to request deletion
- Open the contact form and choose the topic "Delete my account" — or email [email protected] with the subject Delete my Probasi Live account.
- Write from the email address you use to sign in to Probasi Live, and include your app user ID (shown on your profile, for example
PL_123456). This is how we confirm the account is yours. - We confirm your request by email, usually within 48 hours, and complete the deletion within 30 days.
What is deleted
- Your account and sign-in link (Google or other provider)
- Your profile: name, photos, cover, bio, gender, date of birth, country and area
- Your private chat messages and the media you sent
- Your followers, following, friends, blocks and profile visits
- Your voice rooms, live history, seat and host records
- Your remaining diamonds, store items and equipped decorations (these cannot be recovered)
- Your device tokens used for notifications
What we keep, and for how long
| Data | Why | How long |
|---|---|---|
| Transaction records (recharge, gifts, withdrawals), with your identity removed where possible | Accounting, fraud prevention and legal obligations | Up to 5 years |
| Ban records for serious violations (for example, child safety or fraud) | To stop banned users from returning | As long as needed for safety |
| Server logs and backups | Security and recovery | Up to 90 days, then overwritten |
Delete only some data
You do not have to delete your whole account. You can edit or remove profile details and delete chat messages in the app, and you can ask us to remove specific data by emailing [email protected].
Before you delete: deletion is permanent. Unused diamonds, store items, level progress and ranking history are lost and cannot be restored or refunded. If you have a pending withdrawal, wait until it is completed.
More detail: Privacy Policy.